* 100% Live Operator Answering.
Every call is greeted by an actual operator; not an automated greeting.
* 24/7 Management / Supervisor Support.
We are always available for any concern that arises.
* Advanced call Scripting.
Each call is different, so why ask the same questions.
* Alternate Power Supply.
Power outages? No worries, our backup generator and UPS keeps us running.
* Appointment Scheduling.
We can do the work for you; verbally call, text or email your patients.
* Automated call Attendant.
Automated greetings are available upon request.
* Automated On-Call Rosters.
No need to email, call or fax your calendar; send us a link for online access.
* Call Verification.
Are you missing calls? Call verification ensures every call is returned.
* Code Stemi/Stat/Medication/Lab Protocol.
Different protocols for all types of calls.
* Customized Contact Instructions.
Contacting on-calls can be customized to each person’s need.
* Customized Relay Instructions.
Relay instructions can be customized to your needs.
* Detailed Reports.
Trying to decide what report you need in the CLIENT PORTAL? Call us we will provide it for you.
* Digital Call Logging.
All calls are recorded for later retrieval.
* Doctors Only Check-In Line.
Easy to remember; one number to reach us.
* Group Email Accounts.
Do you have an email distribution list? We can program everyone to receive messages.
* Group Email and Text Message Delivery.
Email and text multiple on-call personnel at the same time.
* Helpful Staff.
Have you heard “I can't” or “We can't do that”? Not in our vocabulary.
* HIPAA/HITECH Compliant.
Privacy is a must in our business and all employees sign a confidentiality agreement.
* Members (SCMGMA).
We stay abreast of medical news and networking in the community.
* Message Delivery by Email/Fax or Both.
You decide what delivery works best for your office; email, fax or both.
* Monthly On-Call Schedule Reminders.
Did someone forget to forward the on-call schedule; it’s ok we will remind you.
* Multiple Message Dispatch.
Do on-calls want to be called and texted? We can do both.
* Multiple Office Network Capability.
We have multiple offices with backup network capabilities.
* Multiple On-Call Dispatch.
Is there a need for multiple on-calls by hospitals and or outpatient calls?
* Office Directions Given.
Not only can we give the address, we give directions.
* On-Call Schedule Programming.
NO NEED FOR CLIENT PORTAL! We enter the on-call calendar for you.
* Paging Message Delivery.
Yes, some on-calls still carry pagers & our technology is still capable of paging them.
Connecting callers directly to you.
* Professional Image.
We are professionals and strive to provide that image on all calls. Hear the smile in our voices.
* Quick Customer Service Response Time.
Do you often need answers to a question or concern? We are here 24/7.
* Receptionist Service 24/7.
Having difficulty finding someone to answer the phone? Let us be your receptionist.
* Reminder Calls.
We can remind personnel of meetings and or doctor’s schedules.
* Remote Forwarding.
Obtain from your phone company and provide us the code, we do the forwarding for you.
* Secure Message Encryption Application.
Download our app. for your office and or on-call personnel use.
* SMS Messaging.
Quick SMS (short message service) to your cell phone.
* Stability (Established in 1988).
Locally owned and operated for over 30 years, still serving our very first customer.
* Strict Emergency Call Screening.
We screen the calls for you and only contact on-call personnel for emergencies.
* Text Messaging Inbound / Outbound.
We text the message and you reply back; it’s as simple as that.
* Verbal Message Delivery.
No need for technology. We will call you and deliver the message verbally.
* Wake-Up Calls.
Hard time waking up after being on-call all night; we will call you until we reach you.
CONTACT US TODAY!