MEDCOM ANSWERING SERVICE, INC.

  • Stability - Established in 1988!
  • 100% Live - Callers will always speak with a Live Receptionist (unless automation is requested).
  • Alternate Power Supply - Two Generators serviced two times a year.
  • ​Fiber Optic Lines - For faster call processing.
  • HIPAA & HITECH Compliant - Patients Privacy and Safety.
  • BBB Members - Good standing.
  • SCMGMA Members - We stay up to date on the latest medical information.
  • Accepting Multiple Forms of Payments - Cash/Check/Credit Cards (Visa/MasterCard/AMEX)Debit/Money Orders.
  • Several Message Delivery Options:
    • Secure Messaging - Recommended for Medical Practices.
    • Patching - Connecting the caller with on call personnel.
    • Verbal Delivery - Clients call a check-in line and verbally retrieve messages.
    • Text Messaging
    • Email 
    • Fax
    • Paging (Alpha & Digital)​
  • ​Multiple Message Dispatching - Sending messages to one or more recipients.
  • Caller ID available.
  • Order Entry. 

OUR SERVICES CUSTOMIZED TO YOUR NEEDS!

  • Digital Call Logging - We keep records of every call we take for up to three months. 
  • Hard copies of messaging are available upon request for an additional fee
  • Appointment Scheduling, Verification and Cancelling. (Not automated)
  • Call Verification - Following up with callers to make sure they've received a return call.
  • Order entry 
  • 24/7 Receptionist Service - Our staff will conduct their selves as your office personnel. 
  • Same Day Service Connection - In most cases accounts can be programmed and live within two hours. 
  • Local Call Forwarding - Whether you are located in California or South Carolina local forwarding numbers are available. (We also provide toll-free numbers if needed)
  • ​Structured Automation - Only if desired by the customer.
  • Wake Up and Reminder Calls - We call and wake you up or give reminders.
  • Code Stemi, Stat, RX & Lab protocols - We have protocols in place for such calls (or you can provide your own protocols).
  • Advice Scripts - Scripts created by your office for us to recite to your callers upon your request.
  • Customized Accounts - We can completely customize scripts for your account from the questions we ask your client to the information we provide the client also the way you want your calls relayed.